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This FAQ's page is designed to answer common questions you may have about this website, the company who owns it and placing orders. If you have a question not answered here on this page you may Contact Us via email or call our toll-free number. You may have noticed we do not bury our contact information deep within our website, we list our toll-free number on every page and multiple international phone numbers on the contact information page, where you may also send us email. We are always happy to answer any questions you have about the products and services we offer, before or after the sale.
- How Do I Order From This Web Site?
- Who Owns and Operates the Chinese Art Store Website?
- What Payments Methods Do You Accept?
- What Types of Shipping Do You Offer?
- What is Your Return Policy?
- What are Your Privacy and Conditions of Use Policies?
- How Do I Know It's Safe to Shop On This Web Site?
Chinese Art Store FAQs List
- How Do I Order From This Web Site?
We work very hard to make ordering from this site easy AND safe for our customers. If you are not comfortable ordering online you may call us to place your order by phone.
Step 1) After clicking the add to cart button to add an item to your shopping cart, you will be redirected to the shopping cart page automatically where you may click the begin secure checkout button to purchase that item, or the continue shopping button to search for additional items to add to your shopping cart.
Step 2) After you have added all of the items you wish to order to your shopping cart, just click the begin secure checkout button near the bottom of the shopping cart page and follow the instructions provided on each page.
A) Returning customers may eneter their login information, new customers click the continue button and enter their information.
B) Enter your billing information on our secure checkout pages, no information is ever shared with any third party. Choose a safe password to protect your account and one that you will remember, or write it down.
C) You have created an account, now click continue, select a shipping method and click the continue secure checkout button. At any point during checkout you may enter a comment in the comments box to provide us with additional details regarding your order.
D) Select a payment method, and click the continue secure checkout button.
E) The last step is to confirm your order details, and enter your credit card information if that is the payment method selected. If you selected the PayPal option you will now be directed to PayPal to complete payment. If you selected check/money order please write down the pay to name and the address where you will need to send your payment.
Thank you for your order!
Additional Information: During checkout you may enter a separate shipping address, choose the shipping and payment methods and view the details of your order.
You will receive an order confirmation email immediately after completing your order, and usually within 24 hours (excluding weekends and holidays) another update confirming your order is being processed.
PayPal Members: PayPal members may choose PayPal Express Checkout by selecting that option on the shopping cart page or payment options page, which will send you to PayPal.com to make your payment. If you choose the PayPal Express option from the shopping cart page you will be returned to our site to select a shipping method.
- Who Owns and Operates the Chinese Art Store Website?
Chinese Art Store is owned by the American company Dragon Artworks LLC., and you may rest assured you are dealing with a family owned and operated business licensed in the state of Florida, United States of America.
Dragon Artworks LLC. was founded in 2008 by the owners of Web Central Ltd, which has been doing business online and offline since 1998. Dragon Artworks LLC. was created in order to separate our website design and development services and our product sales, thus allowing us to provide our customers with better service.
- What Payments Methods do You Accept?
Chinese Art Store accepts secure Visa, MasterCard, Discover or American Express credit card payments on this site or via PayPal.com, where PayPal Members may pay with any major credit card or an eCheck, which works the same as a real check except payments are processed much faster.We also accept checks and money orders, though they must be payable to a bank in the United States, in U.S. dollars.
- What Types of Shipping Do You Offer?
Chinese Art Store currently offers flat-rate and express shipping options. Express shipping is provided by the USPS Priority Mail Service (USA CUSTOMERS ONLY) and EMS Express for many of our international customers.
Please visit our Shipping & Returns page for detailed shipping information, including lists of countries where we provide flat-rate and express shipping services.
- What is Your Return Policy?
We offer a 30 day money-back guarantee on all purchases (excluding custom orders). Products must be returned in their original condition, and the customer must contact us before returning the item. Please read our Returns Policy for detailed information regarding returning an order.
- What are Your Privacy and Conditions of Use Policies?
Please visit our Privacy Notice and Conditions of Use pages for details.
- How Do I Know It's Safe to Shop On This Web Site?
The Chinese Art Store Website uses 256 bit SSL technology to encrypt all sensitive information you provide during your visit to this website when ordering products or registering for a customer account.
To further protect you from fraud we never store any credit card information on our server. This is a very important step that makes our checkout process one of the safest ways to pay, and is actually much safer than making a payment offline.
You may verify the security of this site by placing your mouse pointer over or clicking the closed lock in your browser during checkout or when signing up for an account.
Have a Question Not Answered On This Page?
If you need help placing an order or have a question that is not answered here on this page you may call our toll-free phone number (USA Only). You may send us an email by filling out the short form on the Contact Us page, where you will also find a list of international phone numbers and our mailing address.
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