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Chinese Art Store Shipping and Returns Policy

Shipping & Returns

The Chinese Art Store ships to over 50 countries vi our standard shipping service, and over 25 countries via express services. Shipping rates are calculated during checkout. Standard shipping is based upon both the destination and the number of items in your order.

Flat Rate Shipping Only $8.75 for All Orders and Destinations

  • To view a list of all the countries we ship to Click Here.
  • Click Here to read our 30 Day Money-Back Guarantee & Return Policy.

Shipping Information

  • Standard Shipping - 7-14 Days - 14 Days Average Delivery.
  • Express - 3-7 Days to USA and Most International Destinations.
  • UPS - 3-4 Days, to USA Only - Three Days to Most Locations.

 

2-3 Day Shipping via UPS - USA Only

If you need to receive your order faster we offer a UPS shipping option to the United States of America ONLY!  The UPS shipping charges are calculated during the checkout process.  Shipping from China via UPS is more expensive, but it is much faster and you can track your order online. If you select the UPS shipping option, please Contact Us after placing your order and we will email you the UPS tracking code. For wholesale orders, please contact us and we will inform you of the UPS shipping costs before you place your order.

 

3-7 Day Shipping via USPS Priority Mail or EMS Express

We offer express shipping services for an additional fee, this fee will be calculated during checkout. In the USA express orders are delivered via the USPS Priority Mail service and international express orders are delivered via EMS Express, both services may be tracked online. After we ship your order we will email you the tracking number for your package.

Express Shipping is available to the countries listed below:

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and United States of America.

If your country is not listed we may still be able to arrange shipping via EMS Express, but you must Contact Us BEFORE placing your order. We will provide you with an invoice, which will include the EMS Express shipping costs.

 

* Please note that shipping dates may vary due to circumstances beyond our control.  We ship our products in good faith and in accordance to the shipping policy posted on this Web page. We make every effort to ship your products in good condition and in a timely manner, if you require your products by a certain date we suggest selecting the one of the express shipping options during checkout.

 

Shipping Destinations

PLEASE NOTE: The Chinese Art Store currently only accepts payment from and ships to the following countries; Anguilla, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States of America, Uruguay and Venezuela.

If you do not see your country is not in this list above please contact us before attempting to place your order at the Chinese Art Store and we will try our best to arrange an alternate method of payment and/or shipping.

 

Unconditional 30 DayMoney Back Guarantee & Return Policy

We offer a very liberal return policy, if you don't like it, send it back. Wrong color? Send it back, we will accept the return and replace the item or refund your money, whichever method you prefer. The only thing you must do to receive a replacement or refund is to follow the simple return policy outlined below.

EXCLUDING CUSTOM ORDERS, all products purchased at the Chinese Art Store may be returned in their original condition within thirty (30) days for a full refund.  YOU MUST CONTACT US and request an order return number BEFORE returning any item from your order.

There are NO exceptions to our return policy! If you fail to contact us before returning your order you will not receive a refund, nor will your product be returned to you unless you first pay a shipping charge equal to the actual shipping rate and a $5 handling fee.

All returns must include insurance for the value of the returned product. Return shipping charges must be paid by you, the customer and you must pay for insurance equal to the value of the products you are returning.

 

When returning products you must include a printed copy of the invoice, the "Order Return Number" and ship the item/items to the following address:

ChineseArtStore.com
5900 SOM Center Rd.
Suite 12 #177
Willoughby, OH 44094
United States

 

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